Refund policy

Refund policy

To initiate a return, please reach out to : hello@jadedrose.co.uk

If you are not completely satisfied with your purchase, you may return eligible items within 15 days of receiving your order.

Purchasers that opted in for Checkout+ will have free return shipping. Purchasers that opted out are responsible for all return shipping fees for goods being returned.

To qualify for a return, the returned item must be in its original packaging, unworn, unwashed and unused, with all original tags attached. Items showing signs of wear, washing, stains, marks, strong odours (such as smoke or perfume), rips or other damage may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, Jaded Rose reserves the right to refuse the return.

How to return (UK orders)
Start your return through our returns portal using your email and order number. Once your return is approved, you'll receive a Royal Mail returns label and instructions by email. Once your return is sent back to us, please allow 15 working days for us to process your refund.

International orders
We are unable to provide a returns courier for orders purchased outside of the UK. Please contact us at hello@jadedrose.co.uk for more information on how to proceed with international returns.

Damages and issues
Please inspect your order upon receiving it. If an item is defective, damaged or incorrect, start a return through our returns portal and include a photo so we can resolve the issue.

Exchanges
We do not offer exchanges. Please return the item and repurchase any additional items for a more efficient process.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method. Please remember it can take some time for your bank or card company to process the refund.

You can always contact us at hello@jadedrose.co.uk.