Shipping
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using SagePay or instant payment on PayPal. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will receive your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur due to unforeseen circumstances or at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £10.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £15.99.
International Delivery: Subject to courier
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
